Puzzle Warranty

If you believe that there is a puzzle piece missing, please do the following:

  1. Assemble the entire puzzle using all available puzzle pieces
  2. Carefully search the area where you were assembling the puzzle
  3. Search nearby areas where the piece may have traveled
  4. Search any guilty-looking family members, friends, or pets
  5. Allow a few days for the missing piece to turn up - it usually does!

Still missing a piece or have another issue?

We apologize for any manufacturing issues with our products.

Each of our puzzles is cut uniquely and pieces are not transferable between puzzles.

Please return the product to the retailer that you purchased it from.

Most retailers will offer refund or exchange upon presenting a valid receipt and according to their return policy.

We sincerely apologize but we are unable to replace single missing pieces or complete puzzles at this time.

Thank you for your understanding.